FAQs

Please see below the answers to some frequently asked questions we have received from parents.  If your query cannot be answered here, please contact us via email at office@johncolet.co.uk .

The school day

Q1. Do children have to attend school on INSET days?

No. An INSET day is for staff only. Sometimes a student has to come in for an hour on an INSET day if there have been behavioural issues; this is done in discussion with the parent/carer.

Q2.    How do I request an absence?

Absence (for exceptional circumstances only) can be requested by completing the absence form available on the website. This can be found in the Parent section, Quick link to forms. This should be returned to the school no less than 2 weeks before the absence is due to start. Absence for holiday will not normally be authorised except in exceptional circumstances.

Q3.    What do I need to do if I need to pick up my child during the school day for a non-medical reason?

We request that you phone the school in advance and explain why you need to pick up your child.

Q4.    What do I do if my child has forgotten an item?

You can bring the item to the school and place it in a drop box in reception. Please attach their name and tutor group. The item will then be forwarded to the child as soon as possible. In the event that you need to drop in cash or valuable items, these can be handed in at reception for the child to collect.

Q5.    What is classed as unauthorised absence?

Attendance is recorded twice a day, during morning registration and the start of afternoon school. If your child misses one of these registrations, they will be marked absent and coded unauthorised until such time as a letter detailing the reason for the absence is provided. In any one day of absence a student would get marked with 2 unauthorised absences, one for morning and another for afternoon school. When we are monitoring absences, we monitor both authorised and unauthorised ones.

Q6.    What happens if my child is late to school?

Students need to enter the school via the main reception and then sign in at Student Reception giving reason for lateness. Recurrent lateness will result in a student receiving a detention.

Q7.    How do I find out ‘What’s on’ on a daily basis in the school?

Look at the “What’s On” section of the website. This is kept up to date. If a trip is relevant to your child then you will receive an email via School Comms from the trip organiser containing more details.

Curriculum 

Q8. How can I check my child’s homework?

You can check via the front page of the school’s website by going to the top right and clicking on the icon. This gives an overview of all homework, but allows you to sort by subject, year group and teacher. You can also access your child’s personal homework by logging in using your Show My Homework parent login.

Q9.  What do I do if I have lost my login details?

Please contact the school office by email, stating the name of your child, year group and your name together with the login that you require. Login details are available for Show my Homework, Parentmail and the Vivo reward system.

Q10.   How do I find out what cooking ingredients are needed for Food Tech?

This information is on Show my Homework. You can check this via the front page of the school’s website by going to the top right and clicking on the icon or via your parent login.

Medical matters

Q11.    How do I notify the school that my child is not well, absent, or not attending school for other reasons for example a medical appointment?

Please contact the school on 01296 623348 before 8.30am and follow the prompts to the absence line. Please leave details of absence, child’s name and form group and contact detail. You need to notify the school on a daily basis of a child’s absence.

Q12.    What procedures should I follow if my child has been vomiting?

You are required to keep your child off school for 48 hours following vomiting.

Q13.    How do I notify the school that I need to collect my child during the school day for a medical appointment?

If possible please make appointments at the beginning or end of the school day as this is less disruptive to learning. If the appointment is at the start of the school day, please send your child in with a copy of the appointment card when they return to school. If the appointment is during the day they should come to school with either the appointment card or a letter from you detailing what time the appointment is and what time you will be meeting them. We request that you come in to reception to meet your child. The child must sign out with Matron before leaving the school site.

Q14.    If my child is ill, can you give them Paracetamol during the school day?

Yes we can after 12pm if you have given us written permission using the forms in the Parent section, Quick link to forms. We do not notify you if we have given your child Paracetamol.

Q15.    What are the procedures for collecting a child’s confiscated property?

Students only have items confiscated if they are inappropriate for the school environment, they were used against school rules or creating a problem for example in a lesson. Normally, the item is returned at the end of the lesson concerned. Where the item was inappropriate or against school rules, it will be placed in a secure place for parents to collect at their earliest convenience from the school office. It is school policy that the child informs the parent/carer of the confiscation and a parent signs for receipt of the confiscated item.

Other

Q16.    What happens to lost property?

It is vital that all items are named including shoes and trainers. Lost property is taken to Medical Room and returned to the student if the item is named.  Where there is no identification on it, the item stays in the Medical Room where students can look through the items to find theirs. At the end of each half term, unclaimed lost property is displayed on a table in the Hall for a couple of days for students to look through. Any unclaimed items are then donated to a local charity shop.

Q17.    What happens to lockers at the end of the school year?

Students have their locker for a school year and it must be emptied before we break up for the summer holidays; notes go into registers for form tutors to read out to remind students. Any locker not emptied will have its padlock cut off and its contents removed. The items are then treated as lost property in September and follows the procedure above.

Q18.    How do I make payment to the school?

Our preferred method for receiving payments is via Parentmail using your login details, however cheques are accepted but not cash. For trip and activities please make cheques payable to ‘John Colet School Fund’. For materials, equipment and resources please make cheques payable to ‘John Colet School’.  Place the cheque in a sealed envelope with the following details; student, form group, activity/trip/materials and amount enclosed and give to your child to hand into the Finance Office which is open to students 8-8.30am daily.

Q19.    Who do I contact if I have a problem?

Please email your child’s form tutor in the first instance. Email addresses were sent out at the beginning of term. Details of form tutors are available in the parent section of the website.